Workforce Operations Specialist (part-time)

About us

We are Cocoroco. We are building the most trusted talent platform that enables companies to easily connect with high quality remote talent. There will always be a need for skilled people and for a flexible and efficient way to find talent. Our platform unlocks the full potential of global talent. By combining remote work, a skill-based matching engine, and deep local market expertise, we connect companies with the right talent at scale. Companies such as Rituals, Picnic and Vodafone are already actively using our platform.

As we scale, operational excellence becomes critical. Payroll, time tracking, and workforce administration are at the heart of trust for the users of our platform. This role plays a key part in safeguarding that operational excellence. The ideal candidate is highly structured, accurate, and enjoys working with standard operating procedures.

Does this sound like the challenge you are looking for? Apply now.

About the role

• Role:

  • Workforce Operations Specialist

  • Reporting to Co-Founder

  Objective:

  • Ensure accurate and reliable workforce operations across time tracking, payroll, payments, and leave management, while continuously improving operational processes. You ensure payroll runs smoothly, escalate complex cases to external support, and document and embed knowledge through clear SOPs.

  Scope:

  • All active workers on the Cocoroco platform

  • Time tracking, payroll inputs, expenses, and time off

  • Coordination with our employment partner

  • SOP creation and financial operational reporting

  Responsibilities:

  • Support day to day payroll and workforce operations for active workers

  • Manage time tracking, expenses, time off, and related payroll inputs accurately and on time

  • Maintain accurate worker data and operational trackers

  • Follow and maintain standard operating procedures for workforce operations

  • Flag discrepancies, risks, or unclear cases to senior team members

  • Collaborate with User Operations and Finance to support smooth internal payroll cycles

  • Act as the primary back-office point of contact with Deel for operational questions and cases

  • Escalate complex or sensitive cases to senior operations or external support where needed

About you

Experience:

• 1 - 2 years experience in payroll operations, workforce operations, or HR operations

• Hands-on experience with Deel or similar global EOR or payroll providers

• Experience managing time tracking, payroll inputs, expenses, and leave

• Comfortable working with operational trackers, documentation, and tooling

• Comfortable working in a back-office operational role with internal stakeholders

• Strong Excel skills for operational tracking, reconciliation, and reporting

• Minimum availability of 24h per week

Soft skills:

• Highly structured and detail oriented

• Strong sense of ownership and accountability

• Calm and solution oriented in complex or high pressure cases

• Clear written communication skills for SOPs and documentation

• Able to work independently while collaborating cross-functionally

Nice to have:

• Experience with SaaS, platforms, marketplaces, or AI-driven products

• Exposure to employment law or payroll compliance topics

• Interest in automation and process optimization

• Experience working closely with finance teams

Perks and benefits

• Competitive salary on a labor contract

• Opportunity to work on a high-impact product with real users

• Direct exposure to global employment and payroll complexity

• Opportunity to grow into a senior role as we scale

• Flexible working hours and remote work options

Application process

• Submit your resume and motivation why you are a good fit for this role

• Screening call

• Culture and team interview

• Offer